Complain & Appeal Process

Complaints:

The complainer can make complaint to QCert Singapore through e-mail contact@qcert.sg or call +65 62624162. After registration of complaint, QCert Singapore will send an acknowledgement to complainer.

QCert Singpaore will inform the complainer within 14 days about the manner of resolving the complaint or about the steps and time will be taken to investigate the complaint.

In the case of complaint of third party against management system of certified customer, then Certification Manager contacts the headman of this certified organization against which the complaint is addresses. Then the Certification Director verifies the merits and the causes of the complaint and, if necessary, orders extraordinary surveillance audit.

If the complaint is founded on seriousness and justness, the Certification Director may also proceed to suspension / withdrawal of the certificate.

Appeals:

The client can bring an appeal to QCert Singapore through e-mail contact@qcert.sg or call +65 62624162. After registration of appeal, QCert Singapore will send an acknowledgement to client.

The Certification Director forms an appeal committee to review the appeal and adopts a resolution which inscribe in the report. The committee gives the suggestions to the Certification Director & the suggestion will be implemented.

QCert Singapore informs the customer about the resolution within 10 days of the receipt of resolution & sends a copy of the report to the client. The appeal is not possible against the resolution of Appeal Committee.